Please reach us below if you cannot find an answer to your question.
Absolutely! In fact, the Meet & Greet is required for all first-time clients. This will give you the opportunity to meet us, see us interact with your pets, discuss your specific sitting needs, discuss any questions or concerns, and overall to give you a sense of security.
We require a 24-hour notice for cancellations. Cancellations made less than 24 hours before the scheduled visit time may be subject to a cancellation fee.
We always reach out following our final visit to ensure that you return to your home safely and to make sure that your fur babies have all the care that they made need if there are some road bumps in your return.
In the case of inclement weather, it is best to have a contingency plan in place and ensure that we are aware of your emergency contact details. We will continue services as long as it is safe for our team to do so.
We want you to be updated in real time, and the Scout app allows just that. You will receive notifications when the Team Member arrives to your home and again when they have left your home. This will include pictures, notes and even a report card for each pet. Due to excitement, we do get a little crazy with photos, so be ready!
Cutie Pawz is fully insured and bonded to give you the peace of mind that you are protected from theft, damage to your property, or any accidents that may arise. Our sitters are thoroughly background checked, go through a formal training process, and have years of prior sitting experience with exceptional references. Absolutely no one else will ever be allowed in your home, unless you have given prior permission.
Tips are never expected but are always appreciated. You will receive emails after each service is completed. Within that email, you may add a tip (up to 48 hours after the visit). If you miss that window – we can add the tip to your invoice prior to payment. If you do decide to leave it in your home, please make sure it is label/addressed as we will not touch it otherwise!
All pets react differently to those who are not their owners. In order to ensure the safety of your pet, we will always keep your pet on a leash when outside of an enclosed area.
We care for all domesticated animals. As long as you show us their routine and care needs we will do it!
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.